So, a little more about my struggles with Verizon. It wasn’t enough that they mislead all users who want to switch their plans online. After I switched my plan on Sept 5, they continued their general “evilness” by billing me incorrectly. Not just by billing me for the higher priced plan. But, FOR BOTH PLANS. In Sept, I got my bill for Oct (Verizon bills their customers one month in advanced) and it was $134.52 (the price of both plans).

I called customer service and at first they wanted to give me a $40 credit. I pointed out that if that was all I got, I would still be paying more that month than my bill was before I switched to the lower plan and they responded with, “huh.” After spending over 30 minutes with a very nice, but not numbers smart person, they finally responded with, “So how much of a credit do you think you should get?” If only I wasn’t such a nice guy. I finally talked through the fact that I should receive a credit for the over payment in Aug and Sept and that the extra plan should be removed from my bill for Oct. They finally got it and agreed to give me a $114.28 credit and they said they would remove the extra plan from my bill.

I let them know that since this happened through an automated process, they should tell someone in management about it. I truly believe this will happen to anyone who changes their plan online (unless the computers only hate me and are planning my demise).

So, I get the bill for Nov, and my credit is $111.70 (a difference of $2.58). And I wouldn’t care about it at all except they CHARGED ME FOR BOTH PLANS AGIAN!!!!

BBB.org got another submission.